Smooth Sailing


The Boards and CEO lacked confidence in the finance team, whose CFO had recently left. Financial reports weren’t timely. The HR and risk management directors were also on their way out, right as the annual enrollment period was about to begin. They didn’t want to rush to hire a new finance chief – they needed the interim CFO to provide leadership during this transitional time, and strengthen their financial operations. Not long after the interim CFO joined the team, the coronavirus shelter-in-place orders shut down all recreational and dining activities, throwing all plans and forecasts into question.

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